(function(){ var s = document.createElement('script'); s.src = 'https://writeacustomerreview.com/review/wix_jsonld.php?instance=9acb3bd6-b103-4884-8a21-ea8b78d0ee3b'; s.async = true; (document.head || document.documentElement).appendChild(s); })();
top of page

Store & Conditions 

Welcome to The Expert Tents Manufacturers. We pride ourselves on engineering premium, durable tents designed to withstand the toughest conditions. Because our products range from standard off-the-shelf items to highly customized structures, the following policies outline your rights and obligations as a valued customer.

1. Custom and Made-to-Order Products

A significant portion of our manufacturing involves bespoke designs, custom sizes, branding, or specific material modifications.

​​

  • Deposits & Cancellations: A minimum deposit of 50% is required to initiate production on any custom order. Should you wish to cancel a custom order after manufacturing has begun, the deposit is non-refundable to cover the cost of materials and labor committed to your build.

  • No Returns on Custom Goods: In strict accordance with Section 20(3)(a) of the South African Consumer Protection Act (CPA), goods that have been altered, customized, or made-to-order specifically to your specifications cannot be returned for a refund or exchange unless they are materially defective.

​

2. Standard (Stock) Product Returns

For non-customized, standard inventory items, we offer a 10-day return window from the date of collection or delivery.

  • Condition of Goods: To qualify for a refund or exchange, standard items must be entirely unused, in their original packaging, and in the exact same condition that you received them. All components, stakes, ropes, and structural poles must be present and undamaged.

  • Proof of Purchase: A valid tax invoice or receipt is strictly required for all returns.

  • Handling & Restocking Fee: Standard returns may be subject to a 10% to 15% restocking fee to cover the cost of handling, structural inspection, and repackaging.

3. Shipping, Delivery, and Logistics

  • Inspection upon Receipt: It is the customer's responsibility to inspect all packages immediately upon delivery or collection. Any transit damage or missing components must be reported to us in writing within 48 hours of receipt.

  • Return Logistics: The customer is responsible for the cost and arrangement of transporting goods back to our manufacturing facility for returns, unless the item is being returned due to a verified manufacturing defect.

4. Manufacturer's Warranty & Defective Goods

We stand firmly behind our craftsmanship. In compliance with the CPA, all our manufactured products carry an implied 6-month statutory warranty against material manufacturing defects and structural failures under normal, intended use.

  • What is Covered: Fabric splitting at the seams, defective zippers upon delivery, structural failures of poles/frames due to engineering faults, or material degradation not caused by external elements or misuse.

  • What is NOT Covered: This warranty strictly excludes damage resulting from:

    • Extreme weather conditions (e.g., gale-force winds, heavy hail, severe storms) exceeding the tent's engineered ratings.

    • Incorrect pitching, structural overloading, or poor anchoring.

    • Normal wear and tear, chemical exposure, or improper storage (e.g., packing a tent away while wet, leading to mold/mildew).

  • Remedy Process: If a product is found to be defective within the 6-month period, we will, at our discretion and following an engineering assessment, repair the item, replace it, or issue a full refund.

5. Refunds Processing

  • Approved refunds will be processed via Electronic Funds Transfer (EFT) directly into the bank account used for the original purchase.

  • Please allow 5 to 10 business days for the funds to reflect in your account once the refund has been authorized. We do not issue cash refunds at our manufacturing warehouse for security reasons.

Contact & Support

For any inquiries regarding orders, modifications, or warranty claims, please contact our administrative team directly at your earliest convenience. Please ensure you have your order number or tax invoice handy.

bottom of page